Privacy Policy for Cornish Custom Homes

Effective Date: 15 October 2026

1. Who We Are

Cornish Custom Homes Ltd
Company Number: 11605716
Registered Office: Unit 8, Scorrier Business Park, Scorrier, Redruth, Cornwall, TR16 5AU

Email: info@cornishcustomhomes.co.uk
Website: https://cornishcustomhomes.co.uk/

2. Information We May Collect

We may collect personal information that you choose to provide when contacting us, including:

• Name
• Email address
• Telephone number
• Any information included within your enquiry or correspondence

3. How We Collect Information

We collect information when:

• You contact us by email or telephone
• You complete an online or paper Register Your Interest form
• You communicate with us about our developments or services
• You browse our website

Our website may also use cookies or third-party services such as embedded video content.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests for information
• Record your interest in our developments and communicate with you about the opportunities you have enquired about
• Contact you about other suitable developments where you have agreed to receive such communications
• Maintain necessary business records
• Operate and improve our website

We do not sell your personal information to third parties.

5. Lawful Basis for Processing

We process personal information under the following lawful bases:

• Legitimate interests: To respond to enquiries, record interest in our developments, communicate with prospective customers about their enquiries and manage our business activities.
• Consent: Where you have agreed to receive marketing communications about other developments or opportunities. You may withdraw your consent at any time by contacting us.
• Legal obligation: Where we are required to retain or process information to comply with the law.
• Contract: Where processing is necessary to take steps at your request before entering into a contract or to fulfil a contract with you.

6. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected.

In deciding how long to retain information, we consider the nature of the enquiry, whether you remain interested in our developments, any ongoing business relationship, and applicable legal requirements.

You may ask us to stop contacting you or request deletion of your information at any time, subject to any legal obligations requiring us to retain it.

7. Sharing Information

We may share personal information with professional advisers, consultants, companies providing administrative support, website providers and other service providers where reasonably necessary for the operation of our business.

This may include providers of online forms and electronic data storage services.

We do not sell your personal information to third parties.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with data protection law.

8. Data Security

We take reasonable steps to help protect personal information from unauthorised access, misuse, or disclosure.

9. Cookies and Third-Party Content

Our website may use cookies or embedded third-party content, including video content such as YouTube.

These third-party services may collect technical information such as IP address, browser type, and usage data in accordance with their own privacy policies.

You can control cookies through your browser settings.

10. Your Rights

Under UK data protection law, you have certain rights in relation to your personal information, depending on the circumstances. These include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of how your information is used
• Object to the processing of your personal information
• Request transfer of your information where applicable
• Withdraw consent at any time where we rely on consent

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights or raise any concerns about how we handle your information, please contact:

info@cornishcustomhomes.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at https://ico.org.uk/.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.